Each Course and Event holds limited availability to ensure maximum personalized service to you, and our guests. These events do sell out quickly, and we kindly request you cancel at least 48 hours prior to the start of your scheduled event/class. This will allow us the opportunity to fill with another person reserved on a waiting list. You may call us at 754-800-4635, or send an email to firstname.lastname@example.org to cancel.
Please note, we do not offer refunds on no-shows, and appointments cancelled within 48 hours from the start of the event/class. IF A PRIVATE CLASS WAS BOOKED, we will issue store credit to be used within 12 months.
Day tours are also non-refundable unless cancelled by AQUI. In the event of a no-show, we will not credit your payment to another event as you forfeit your spot. All reservations cancelled on time will be applied as a credit toward another course or event. We DO offer refunds if cancellation occurs on behalf of AQUI, an act of nature (bad weather, poor conditions), or when safety is at a higher level of risk — decided by AQUI staff. We are professionals, and safety is of utmost importance in addition to having a great time. We advise you contact us directly if you have concerns regarding conditions as mobile apps and weather reports are sometimes incorrect.