Each Course and Event holds limited availability to ensure maximum personalized service to you, and our guests. These events do sell out quickly, and we kindly request you cancel or reschedule at least 48 hours prior to your scheduled event/class. This will allow us the opportunity to fill with another person reserved on a waiting list. You may call us at 754-800-4635, or email firstname.lastname@example.org to cancel or reschedule.
Classes canceled within 1 week will be saved as store credit which can be used on any activity and does not have an expiration date. E-Learning materials will not be refunded once purchased. Please note that no-shows do not receive a refund or store credit.
Day tours are also non-refundable unless canceled by AQUI. Tours canceled within 48 hours will be saved as store credit which can be used on any activity and does not have an expiration date. If the tour is canceled within 1 week of the activity you have the option of a 50% refund or store credit. Please note that no-shows do not receive a refund or store credit.
We DO offer refunds if cancellation occurs on behalf of AQUI, an act of nature (bad weather, poor conditions), or when safety is at a higher level of risk — decided by AQUI staff. We are professionals, and safety is of utmost importance in addition to having a great time. We advise you to contact us directly if you have concerns regarding conditions as mobile apps and weather reports are sometimes incorrect.