ITEMS NOT ELIGIBLE FOR RETURN OR STORE CREDIT
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 30 days of the original order shipment date.
- Shipping charges, except in cases where we have made a shipping error.
If your purchase was made within 30 days of the date on your invoice, it may be returned for a full refund. If your purchase order is OVER 30 days, we reserve the right to deny any returns or exchanges. If a refund is warranted by our Company, a store credit will be issued.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is damaged, worn, or show signs of use, returns or exchanges will not be authorized.
To complete your return, we require a receipt or proof of purchase and authorization. Please do not send your purchase back to the manufacturer.
MERCHANDISE MAY NOT BE RETURNED WITHOUT AUTHORIZATION.
A Return Merchandise Authorization (RMA) number from UTD Watersports Fort Lauderdale must be obtained before returning goods. Items returned without an RA will be subject to a 20% restocking fee and fully inspected.
All returns will undergo evaluation. Our company will review the product and determine if the item/items in question falls under warranty. If it is determined your return is not covered under warranty, we will contact you regarding any repair charges. Warranty repairs and replacements are returned to the owner at UTD North America, UTD Europe, UTD Asia or UTD Middle East/Africa expense. Non-warranty repair work and parts replaced due to normal wear and tear, along with shipping, are paid for by the equipment’s owner.
- All items returned must be in fully operational condition and able to be sold.
- Returned merchandise will be repaired or replaced at UTD North America, UTD Europe, UTD Asia or UTD Middle East/Africa’s discretion.
- Unauthorized returns or refused shipments of sellable merchandise will be subject to a 15% restocking fee.
- Orders of customized product (custom logo merchandise) are generally not returnable. If an RA is issued for a customized product, the order is subject to a 40 – 60% restocking fee, depending on product.
- All returns must be freight prepaid.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time (10-15 business days) before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org, and send your item to: 13186 NW 23RD ST, PEMBROKE PINES, FL, 33028, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 13186 NW 23RD ST, PEMBROKE PINES, FL, 33028, United States.
You will be responsible for paying for your own shipping costs for returning your item unless the case was an approved Warranty Repair or Exchange. Otherwise, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.